Help

Last updated: 7 October 2026

Have a question, or is something not working? Write to us: [email protected]. We usually answer within a few working days. If it is about your account, write from the email address of your account so we can help faster.

I forgot my password

Ask for a new password on the app's login screen. You will get an email with a link to set a new password within 60 minutes. Afterwards you need to log in again on every device.

How do I change my name, email or password?

In the app, under Settings / Account. When you change your password, your other devices are signed out.

How do I download my data?

In the app, under Settings / Account, you can download your data. You get a JSON file with your account, family, children and memories, and a download link for every photo and video. The links work for 24 hours; open and save them in any browser during that time. If they have expired, download your data again.

How do I delete my account?

1. If you want to keep the memories, download your data first.
2. In the app, open Settings / Account and choose to delete your account.
3. Confirm with your password.

Deletion is immediate and permanent and cannot be undone. If you are the family owner, all of the family's children, memories, photos and videos are deleted and the shared page stops working; the other family members keep their accounts. If you are a member, only your account is deleted; the memories you added stay with the family.

Important: deleting your account does not cancel your App Store subscription. Cancel it on your iPhone in Settings → [your name] → Subscriptions.

If you can no longer use the app, write to us from the email address of your account and we will take care of it.

How do I invite a family member?

The family owner can create an invite code in the app. The code works for 7 days and only once. The invited person installs the app and enters the code when registering or after logging in.

How does the shared page work?

The family owner can turn on sharing in the app and set a password. Send the link and password, for example, to the grandparents; they can see the memories in a browser without the app. You can change the password or turn sharing off at any time.

About the subscription

Apple manages the subscription. To cancel, change it or ask for a refund, go to Apple: iPhone Settings → [your name] → Subscriptions, or reportaproblem.apple.com.

Reporting illegal content, privacy requests

If you find illegal content, or want content about you removed, write to [email protected]. Details: privacy policy and terms of use.